When Organizational Silence Becomes a Reputation Risk
Organizations spend considerable time defining their values. Integrity, respect, accountability and compassion are carefully articulated in strategic plans, on websites and in leadership communications. These values shape how organizations want to be understood by employees, clients, partners and the communities they serve. However, values are not truly tested when circumstances are straightforward. They are tested when someone raises a concern that is difficult to hear, when
Catherine Cameron
Aug 264 min read
Trust Requires Transparency: The Importance of Boundaries in Professional Relationships
Trust is the foundation of every professional relationship. When we seek the expertise of a regulated professional, we are placing confidence in more than their technical skills. We are trusting that their judgment will be exercised independently, ethically, and in our best interests. Whether the relationship is between a patient and physician, a client and lawyer, a student and educator, or a pet owner and veterinarian, there is an underlying expectation: professional respon
Catherine Cameron
Aug 223 min read
Psychological Safety Begins With the Response
We hear a lot about psychological safety in the workplace. Organizations invest in training, policies and programs designed to create environments where people feel able to speak up, ask questions, challenge decisions and raise concerns. But I think we need to ask a harder question. What happens after someone does? Throughout my career, I have worked with leaders and organizations through change, conflict, crisis and difficult issues. I have seen how much depends on the respo
Catherine Cameron
Aug 103 min read